Privacy Policy

1. Introduction

This Privacy Policy explains how AVID ("we", "us", "our") collects, uses, shares and protects your personal information when you visit our website, create an account, or place an order with us. By using AVID, you consent to the practices described here.

2. Information We Collect

We collect information you give us directly — such as your name, email address, phone number, delivery and billing addresses, and payment details entered at checkout — as well as information collected automatically, such as your device type, browser, IP address, pages visited and how you interact with our site.

3. How We Use Your Information

We use your information to process and deliver your orders, communicate with you about your account or orders, provide customer support, personalise your shopping experience, send you offers and updates (where you have opted in), improve our products and services, prevent fraud, and comply with our legal obligations.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to keep you signed in, remember your cart and preferences, understand how our site is used, and show you relevant content and offers. You can control cookies through your browser settings; disabling them may affect some site functionality.

5. How We Share Your Information

We share your information only where necessary — with delivery and logistics partners to fulfil your order, with payment gateways to process transactions securely, with service providers who support our operations (such as hosting and analytics), and where required by law or to protect our legal rights. We do not sell your personal information to third parties.

6. Data Security

We use reasonable administrative, technical and physical safeguards to protect your personal information, including encrypted connections and access controls. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including to meet legal, accounting or reporting requirements, after which it is securely deleted or anonymised.

8. Your Rights

You may ask us to provide, correct or delete the personal information we hold about you, and you can update most of your account details directly from your account page at any time. You may also opt out of marketing communications using the unsubscribe link in any such email, or by contacting us directly.

9. Children's Privacy

AVID is not directed at children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their own privacy policies.

11. Changes to this Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. The updated version will be posted here with a revised "last updated" date.

12. Contact Us

For any questions about this Privacy Policy, or to exercise any of your rights over your personal information, please contact us at info@avidgifts.co or through our Contact Us page.