Shipping Policy

1. Order Processing Time

Most orders are processed and prepared for dispatch within 24 hours of confirmation, though some products — such as personalised or made-to-order gifts — may take longer to prepare. Processing times are shown on the product page where they differ from our standard timeline.

2. Delivery Timelines

Estimated delivery windows are shown at checkout based on your delivery address and the product ordered, and typically range from same-day or next-day delivery in serviceable metro areas to a few business days for other locations. These are estimates, not guarantees, and can be affected by factors outside our control such as weather, courier delays, or unusually high demand around major gifting occasions.

3. Shipping Charges

Shipping charges, where applicable, are calculated at checkout based on your delivery location, the size or weight of your order, and the delivery speed selected. We may offer free shipping above a minimum order value from time to time — any such offer will be clearly shown at checkout.

4. Serviceable Locations

We currently deliver across a wide range of locations within India. You can confirm whether we deliver to a specific address by entering your PIN code on the product page or at checkout. Some remote or restricted locations may not be serviceable, or may require an extended delivery timeline.

5. Delivery Partners

Depending on the product and your location, your order may be delivered by our own delivery team, a trusted courier partner, or the vendor supplying the product. In every case, we remain responsible for making sure your order reaches you as described.

6. Address Accuracy

Please make sure the delivery address, recipient name and contact number you provide are accurate and complete. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details, and re-delivery to a corrected address may incur additional charges.

7. Delivery Attempts & Delays

Our delivery partners will make a reasonable number of attempts to deliver your order. If delivery cannot be completed because the recipient is unavailable or the address cannot be located, we will contact you to arrange an alternative delivery time or location. Occasionally, deliveries may be delayed due to circumstances beyond our control; we will keep you informed if this affects your order.

8. Order Tracking

Once your order has been dispatched, you can track its status from your order history, where available, or by contacting our support team with your order number.

9. Contact Us

If you have any questions about shipping or the status of your delivery, please reach out to us at info@avidgifts.co or through our Contact Us page.